Servant leadership

“The upside-down pyramid” is another way experts describe servant leadership. In a traditional hierarchy, the CEO and upper levels of management are at the top of the pyramid, and that underneath including middle management and frontline employees are responsible for catering to their needs. Servant leadership flips this model on its head, putting employees and customers at the top.

As a servant leader, you’re a “servant first” – you focus on the needs of others, especially team members, before you consider your own. You acknowledge other people’s perspectives, give them the support they need to meet their work and personal goals, involve them in decisions where appropriate, and build a sense of community within your team.

In this training session we unpack what it means to be a servant leader, as we explore the core pinnacles of servant leadership, as well as take a look at how this approach is different from traditional leadership