“ACE” it: achieving customer-facing excellence
Topic ID
E4
Duration
1 hour
Audience
Employees
Topic Description
In today’s competitive business landscape, achieving customer facing excellence has become paramount for organisations seeking to thrive and retain a loyal customer base. This talk aims to explore the key strategies and principles that enable organisations to deliver exceptional customer experiences, foster lasting relationships, and drive business success. During the session, we will delve into the crucial components that form the foundation of customer facing excellence. We will examine the importance of a customer-centric mindset, emphasizing the need to understand and anticipate customer expectations across various touchpoints. By aligning business processes with Psychological Foundations, we will provide valuable insights into teams aspiring for excellence
Learning Outcomes
- The problem mindset
- Answering the sales dilemma
- The new era of sales
- The value-driven service support ideology
- Man vs. the machine
- AI and its role in customer service
- Human intelligence (What can we thrive in?)
- Emotional investment
- Understanding the customer need
- Tailoring the creative solution
- Rethinking the customer service offering
- Reminder of Lyra support
Disclaimers
Standard duration for most topics is 1 hour. Listen-and-learn sessions can be hosted online or in-person by client organisations. Topics may be adapted upon enquiry.